Privacy Policy
How ExamHike.Com collects, uses and protects your information
Introduction
This Privacy Policy explains how personal information may be collected, used, shared and protected when you create an account, purchase a course, take a test or contact support on ExamHike.Com.
By using the site, you acknowledge that you have read this policy. Where applicable law requires separate consent, we will follow the process required to obtain it.
Information We May Collect
Depending on how you use the service, we may collect:
Account Information
Name, mobile number, email address and login details. Passwords should be stored securely; we will not ask you to share your password.
Google Sign-In Information
If you choose Google sign-in, basic profile information shared by Google, such as your name and email address, may be received to identify your login or account. Google’s own privacy terms also apply.
Course and Test Activity
Enrolled courses, test attempts, answers, marks, time, progress and information related to results or leaderboards.
Payment Information
Order number, payment status, payment time and transaction reference. Card, bank and UPI authentication is handled by the payment service provider.
Support Communications
Messages, screenshots and information you provide to help us resolve an issue. Please avoid sending sensitive information.
Technical Information
IP address, browser/device type, logs, security events and necessary cookie/session information. This may be used to operate and secure the website and diagnose errors.
How We Use Information
We use information to create and secure accounts, provide course access, display tests and results, confirm payments, provide support, prevent fraud, protect and improve the website, send necessary service messages and meet legal obligations.
Where promotional messages are sent, you may opt out where required by law.
Payments and Service Providers
To complete a payment, necessary order and transaction data may be shared with the selected payment gateway or bank.
Providers supporting Google sign-in, hosting, email, security or website operations may also process limited data. They operate under their own terms and privacy policies.
We do not claim to sell your personal information.
Cookies and Similar Technologies
Necessary cookies or similar technologies may be used to maintain login sessions, support security and preferences, and operate the website.
You can control cookies through your browser settings, but disabling necessary cookies may affect login or other features.
If analytics or advertising cookies are added, this policy will be updated accordingly and any required consent will be obtained.
Retention and Security
Information may be retained for as long as needed to provide the account or service, maintain payment/accounting records, resolve disputes, protect security and comply with applicable law.
Security
We use reasonable technical and organisational safeguards, but no internet system can be guaranteed completely secure.
Keep your password confidential and report suspected unauthorised use.
Your Choices and Requests
You may contact examhike@gmail.com to request access to or correction of account information, account closure, withdrawal of consent, or to raise a request concerning your personal data.
We may need to verify your identity. Certain records may need to be retained for payment, security, dispute-resolution or legal reasons.
Your rights and complaint mechanisms under applicable law remain unaffected.
Children’s Information
If a learner is a minor, the service should be used with the information and permission of a parent or legal guardian where applicable law requires it.
A parent or guardian may contact us with a request concerning a child’s information.
Changes to This Policy
We may update this policy when our services, technology or applicable law changes. The revised version will be published on this page with a new update date.
Contact
Privacy questions: examhike@gmail.com
