Refund and Cancellation Policy

Last updated: 30.09.2026

Digital Course Purchases

ExamHike courses and tests are digital services. Once a purchase is complete and course/test access has been made available in your account, an order generally cannot be cancelled and payment is generally non-refundable.

Before purchasing, check the course description, subjects, price, access period and device/technical requirements.

Situations We Will Review

Email examhike@gmail.com with your Order ID and proof of payment in any of the following situations. We will review our records and resolve the matter in accordance with applicable law and the payment provider’s process:

You were accidentally charged twice for the same order.
Payment appears successful, but the purchased access was not provided.
A technical issue after payment prevents us from providing the service and cannot be resolved within a reasonable time.
Any other situation where a refund or other relief is required by applicable law.

Low test marks, a change in examination date, a change of mind, non-use of the course, or selection of the wrong course by the purchaser will generally not qualify for a refund where the law permits this policy.

This policy does not limit any statutory right.

How to Submit a Request

Use the email subject “Payment/Refund Request” and include your registered email/mobile, Order ID, payment date, amount and a description of the issue.

Email: examhike@gmail.com

Security Notice: Do not send your card number, UPI PIN, password or OTP.

We will review the information and payment records and inform you of our decision or next steps.

Refund Processing

If a refund is approved, it will be sent to the original payment method or another method supported by the payment provider.

The time taken for the amount to appear in your account may vary by bank or gateway.

We may request additional information to investigate suspected fraud or an incorrect payment.